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aarons furniture corporate office phone number 5

aarons furniture corporate office phone number 5

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Ronda of Phoenix, AZ on Feb. 9, 2017Satisfaction RatingI have 2 orders I am paying on. The 1st is a set of bunk beds that have had to be repaired 4 times then replaced. The Boards fell out and injured my grandchildren. They gave me the run around and treated me like trash. I have had to have my fridge worked on the handle has come on 3 times the ice maker quit working blah blah blah. So they finally gave me a price reduction on my payoff. Still no apology. Now the fridge is leaking water the ice maker doesn't dispense and the handle is loose again. I complained to corporate due to the poor customer service I get every time I call. Marco the manager of the store located 35 Ave Glendale Phoenix AZ has been trying to help me. I have been a challenge due to the constant issues with the product. I complained to corporate and got a call today from John the district manager. OMG what a complete and utter jerk. He is the most obnoxious uncaring person I have ever had the displeasure of dealing with. So I think it's time to get legal advice. If you are smart and I know you are stay away.Helpful?YesNo


Colleen of Jacksonville, NC on Feb. 10, 2017Satisfaction RatingI have been paying for a couch and a love seat for a year and four months now. I asked the company to give me a contract so I can see what their policies are. The girl on the phone told me they can't send that via pdf file to my email. That I have to come to the store in person. I was not given a valid contract when I purchased my items. The men that dropped off the furniture in my house just told me to sign the device that I received it. Every month I make a payment of $96 and on time with the exception of one month. I asked for a copy of an invoice so that I can see how many payments I have left. Once again, the woman at the office told me over the phone that I have to come to their facility to get that. She can't send it via email or to my account online.Ridiculous and bad customer service. I will not be renting from Aaron's again in the future. Poor customer service and I am not confident in the way they do their business. I will not be recommending this company to any of my friends or family. They are too overrated and want to overcharge you with interest rates even if you miss one payment because of a problem that could occur towards anyone. We are located in Jacksonville, NCHelpful?YesNo


I have been paying for a couch and a love seat for a year and four months now. I asked the company to give me a contract so I can see what their policies are. The girl on the phone told me they can't send that via pdf file to my email. That I have to come to the store in person. I was not given a valid contract when I purchased my items. The men that dropped off the furniture in my house just told me to sign the device that I received it. Every month I make a payment of $96 and on time with the exception of one month. I asked for a copy of an invoice so that I can see how many payments I have left. Once again, the woman at the office told me over the phone that I have to come to their facility to get that. She can't send it via email or to my account online.Ridiculous and bad customer service. I will not be renting from Aaron's again in the future. Poor customer service and I am not confident in the way they do their business. I will not be recommending this company to any of my friends or family. They are too overrated and want to overcharge you with interest rates even if you miss one payment because of a problem that could occur towards anyone. We are located in Jacksonville, NCHelpful?YesNo


I have been paying for a couch and a love seat for a year and four months now. I asked the company to give me a contract so I can see what their policies are. The girl on the phone told me they can't send that via pdf file to my email. That I have to come to the store in person. I was not given a valid contract when I purchased my items. The men that dropped off the furniture in my house just told me to sign the device that I received it. Every month I make a payment of $96 and on time with the exception of one month. I asked for a copy of an invoice so that I can see how many payments I have left. Once again, the woman at the office told me over the phone that I have to come to their facility to get that. She can't send it via email or to my account online.Ridiculous and bad customer service. I will not be renting from Aaron's again in the future. Poor customer service and I am not confident in the way they do their business. I will not be recommending this company to any of my friends or family. They are too overrated and want to overcharge you with interest rates even if you miss one payment because of a problem that could occur towards anyone. We are located in Jacksonville, NC


Teneka of Allen, TX on April 12, 2017Satisfaction RatingThis was my first time ever renting from Aaron's. The store manager was nice in the beginning but once you are 2 days late on a payment the phone calls don't stop. If they can't get a hold of you on your phone they call your work and I have to say annoying. But then I was just tired of it so I called them and told the store manager Matt to come have someone pick it up. The guys were so sweet (Eric and Dre). They took everything then they came back asking for the tv. Mind you when I got the bedroom set it said free tv with purchase so they had to call their manager. He is just so rude. Told me that I either need to pay for the tv or give them the money and I repeatedly told him the online sale said free tv. He just kept arguing with me. There was no way of talking to him. He was very rude. But after Matt got off the phone the guys both told me "you aren't the first person that we have heard this from." I just don't understand how he is still the store manager at Aaron's.Helpful?YesNo


My friend fell behind on her payments. Now the store manager is harassing me, literally sending me pictures of threats to send me to jail for class B & C felonies. Nonstop phone calls, calling my work place, leaving notes everywhere from my car window to my garage door. It's defamation of character and I will take the store manager and Aaron's as a whole, if they don't stop with the harassing messages, to court. She knows good and well that the merchandise is not mine. I've paid $300 out of my own pocket because I was tired of the phone calls and I can't seem to reach my friend anymore.


Adrianne of West Valley City, UT on Feb. 28, 2017Satisfaction RatingI've rented with Aaron's for years now. Last May when I went to make my final payment for my PS4 and 38" smart TV, I was greeted like usual. My friend was with me and was interested in dressers for her room and a 48 inch smart TV. She didn't have funds on her that day so the sales rep insisted that if I do the lease under my name I can use my "last payment" for my merchandise for her down payment. They can "waive" my last payment since I've been a long-time customer. I felt great because I was recognized as a long-term customer and I fell for it. My friend fell behind on her payments. Now the store manager is harassing me, literally sending me pictures of threats to send me to jail for class B & C felonies. Nonstop phone calls, calling my work place, leaving notes everywhere from my car window to my garage door. It's defamation of character and I will take the store manager and Aaron's as a whole, if they don't stop with the harassing messages, to court. She knows good and well that the merchandise is not mine. I've paid $300 out of my own pocket because I was tired of the phone calls and I can't seem to reach my friend anymore.Helpful?YesNo


I've rented with Aaron's for years now. Last May when I went to make my final payment for my PS4 and 38" smart TV, I was greeted like usual. My friend was with me and was interested in dressers for her room and a 48 inch smart TV. She didn't have funds on her that day so the sales rep insisted that if I do the lease under my name I can use my "last payment" for my merchandise for her down payment. They can "waive" my last payment since I've been a long-time customer. I felt great because I was recognized as a long-term customer and I fell for it. My friend fell behind on her payments. Now the store manager is harassing me, literally sending me pictures of threats to send me to jail for class B & C felonies. Nonstop phone calls, calling my work place, leaving notes everywhere from my car window to my garage door. It's defamation of character and I will take the store manager and Aaron's as a whole, if they don't stop with the harassing messages, to court. She knows good and well that the merchandise is not mine. I've paid $300 out of my own pocket because I was tired of the phone calls and I can't seem to reach my friend anymore.Helpful?YesNo